Brocade Communities : Brocade Password Recovery Notes Publication Number: 53-1000114-01: "Fabric OS
Password Recovery Notes
Supporting Fabric OS v2.6.x, v3.1.x, v4.x, v5.x
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Publication Number: 53-1000114-01
Copyright © 2006, Brocade Communications Systems, Incorporated.
ALL RIGHTS RESERVED. Publication Number: 53-1000114-01
If you have access to the root account you can reset the passwords for all other accounts on the system including: the
factory, admin, and user accounts. The root account can reset the root, factory, and admin accounts; admin can reset the
user login. See “Password Recovery Using Root Account” on page 3.
If you do not have access to the root account, you can use the Boot PROM password to reset the system passwords to
default values. This option is only available on Fabric OS v4.1 or greater, and you must have the Boot PROM password
(unless no Boot PROM password was set). See “Password Recovery Using the Boot PROM” on page 4.
If you do not have either the root or Boot PROM password, or your system is loaded with a version older than Fabric OS
v4.1, contact your switch service provider for a Boot PROM recovery string to regain access to the switch. See “Obtaining
the Boot PROM Recovery Password” on page 7.
Password Recovery Using Root Account
If you have access to the root account, you can reset the password for any admin, factory, and user accounts without
knowing the account’s current password.
To reset any account password from the root account:
1. Open a CLI session (serial or telnet for an unsecured system and sectelnet for a secure system) to the switch.
2. Log in as root.
3. At the prompt, enter the passwd command, followed by the account name as shown below:
switch:root> passwd account
Note
When connected through a serial cable to the console, always save the output using the capture functionality
under windows (or script functionality for UNIX or Linux).
Note
In a fabric with Secure Fabric OS enabled, you must log in to the primary FCS to perform these tasks.
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4. Follow the prompts to reset the password for the selected account. For example:
Password Recovery Using the Boot PROM
If you know the Boot PROM password or none was set on your system, use this procedure to reset the passwords to
default values on the switch or director. The current Fabric OS level of the switch or director must be v4.1 or greater.
To reset the root password to default using the Boot PROM password:
1. Connect to the serial console port of the switch (SilkWorm 200E, 3250, 3850, 3900, 4100, 4900 or 7500 switch) or
the standby CP of a director (SilkWorm 12000, 24000, or 48000). Use the hashow command to see which CP is
active and which is standby.
2. Enter the reboot command.
3. Press ESC at the message “Press escape within 4 seconds...” The Boot PROM menu is displayed with the following
options:
- 1) Start system
Used to reboot the system.
- 2) Recover password.
Used to generate a character string for your support provider to recover the Boot PROM password.
- 3) Enter command shell.
Used to enter the command shell, to reset all passwords on the system.
switch:root> passwd admin
Changing password for admin
Enter new password: xxxxxxx
Re-type new password: xxxxxxx
passwd: all authentication tokens updated successfully
Saving password to stable storage.
Password saved to stable storage successfully.
Note
This procedure is disruptive to traffic on the SilkWorm 200E, 3250, 3850, 3900, 4100, 4900 and 7500 switches,
because it requires you to reboot the switch; traffic resumes after the switch is rebooted. On a SilkWorm 12000,
24000, or 48000 director, you can reset the passwords without disruption by performing this procedure on the
standby CP.
Note
If you are attempting to recover passwords for Fabric OS v4.4.0, you must review “Password Recovery for
Fabric OS v4.4.0” on page 8 prior to beginning this procedure.
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4. Type 3 at the prompt to open the command shell.
5. Type the Boot PROM password, if prompted, then press Enter. The Boot PROM has a password only if one was
defined earlier.
6. Run the printenv command, then save the output to a file. You will need to refer to this output later in the procedure.
7. Locate the first memory address; it is the string after OSLoader= in the printenv output.
8. Run the boot command with the first memory address and the –s option. For example:
9. For a SilkWorm 200E, 3250, 3850, 3900, 4100, 4900, or 7500 switch, perform the following steps:
a. Enter the mount command with the following parameters:
> mount -o remount,rw,noatime /
This will remount the root partition as read/write.
b. Enter the mount command with the following parameters where hda is followed by the second partition value
(such as 1 or 2) from OSRootPartition in the printenv output:
> mount /dev/hda2 /mnt
The system is coming up, please wait...
Checking system RAM - press any key to stop test
01a00000
System RAM check terminated by keyboard
System RAM check complete
Press escape within 4 seconds to enter boot interface.
1) Start system.
2) Recover password.
3) Enter command shell.
Option? 3
1) Start system.
2) Recover password.
3) Enter command shell.
Option? 3
Boot PROM password has not been set.
> printenv
AutoLoad=yes
ENET_MAC=0060696019B4
InitTest=MEM()
LoadIdentifiers=Fabric Operating System;Fabric Operating System
OSBooted=MEM()0xF0000000
OSLoadOptions=quiet;quiet
OSLoader=MEM()0xF0000000;MEM()0xF0800000
OSRootPartition=hda1;hda2
SkipWatchdog=yes
>
> boot MEM()0xF0000000 -s
Booting 'Manually selected OS' image.
Entry point at 0x00800000 ...
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c. Enter the passwddefault command, as follows:
> /sbin/passwddefault
This resets all account passwords to the default values. If there were additional user accounts created, they are
deleted and only the default accounts and passwords remain.
d. Reboot the switch using the reboot –f command.
> reboot -f
Traffic flow resumes when the switch completes rebooting. If you do not use the –f you will have to manually
reboot the switch.
e. Log in as root to the switch by serial or telnet and set new passwords for all accounts.
The process is now complete.
10. For a SilkWorm 12000, 24000, or 48000 director, perform the following steps
a. From the serial connection to the standby CP, determine the hostname of the CPs. This can be done using the
# /bin/cat /etc/hosts command:
b. From the serial connection to the standby CP, set the appropriate hostname to the CP. Use the hostname displayed
in the previous step. In the above example mycp0 is the standby CP.
hostname
c. Start networking on the standby CP:
> /etc/init.d/network start
d. Perform one of the following according to which slot the CP card is in:
- If the standby CP card is in slot 5 (CP0), enter:
> rsh 10.0.0.6 /sbin/passwddefault
- If the standby CP card is in slot 6 (CP1), enter:
> rsh 10.0.0.5 /sbin/passwddefault
e. Reboot the standby CP using the reboot –f command.
> reboot –f
If you do not use the –f option you will have to manually reset the CP by moving the slider switch to the off and
then on position.
# /bin/cat /etc/hosts
127.0.0.1 localhost
10.64.148.23 swd77 #sw0 255.255.240.0
10.64.148.24 swd76 #sw1 255.255.240.0
10.64.148.25 mycp0 #cp0 255.255.240.0 < CP0 SLOT 5
10.64.148.26 cp1 #cp1 255.255.240.0 < CP1 SLOT 6
0.0.0.0 fc0 #fc0 0.0.0.0
0.0.0.0 fc1 #fc1 0.0.0.0
10.0.0.5 cp_0_inteth #cp_0_internaleth
10.0.0.6 cp_1_inteth #cp_1_internaleth
Note
The hostname for CP0 or CP1 are user definable, and may be different for each installation.
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f. Log in to the active CP as admin from a telnet or serial connection, and enter Ctrl + C to bypass the request to
modify passwords.
g. Log in to either logical switch by serial or telnet as admin and set new passwords for all accounts. The password
recovery procedure is now complete.
Obtaining the Boot PROM Recovery Password
This section explains how to gather the information you need to send to your switch support provider in order to get a
Boot PROM recovery password. Once you have received the Boot PROM recovery password, and gained access to the
Boot PROM, you reset the passwords using “Password Recovery Using the Boot PROM” on page 4.
To obtain the Boot PROM recovery password from your switch support provider:
1. Connect to the serial port interface of the switch or standby CP.
2. Reboot the switch or standby CP.
3. Press ESC within four seconds after the message “Press escape within 4 seconds...”.
4. Enter 2 at the prompt. A character string is displayed.
5. Send the character string to your switch support provider to obtain a Boot PROM recovery password.
6. Perform the appropriate steps to set the Boot PROM password if it was not set, as prompted:
Recovery password is NOT set. Please set it now.
7. Enter the Recovery Password that is generated from your support provider when prompted.
8. When prompted with “New password:”, enter the new Boot PROM password and re-enter when prompted.
9. Record the new password for future reference.
10. Enter the saveenv command.
1) Start system.
2) Recover password.
3) Enter command shell.
Option? 2
Send the following string to Customer Support for password recovery:
/uasLR1raCqT3FToqy0ZjA==
Enter the supplied recovery password.
Recovery Password: YnfG9DDrlFMDVkNM0RkPtg== < Supplied by your support provider
Re-enter Recovery Password: YnfG9DDrlFMDVkNM0RkPtg==
New password: xxx
Re-enter new password: xxx
> saveenv
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Password Recovery for Fabric OS v4.4.0
In Fabric OS v4.4.0, you must take additional steps prior to and after performing the “Password Recovery Using the Boot
PROM” on page 4. Otherwise, the switch is left in single-user mode.
Password Recovery Steps Before Root Command
1. Connect to the serial port of the switch or the standby CP.
2. Reboot the switch and press ESC within 4 seconds after the message 'Press escape within 4 seconds...'.
3. Enter the Boot PROM password.
4. Enter 3 at the prompt to enter the command shell.
5. Enter the printenv command and save the output. For example:
6. From the output of the printenv, record the value for OSLoader.
OSLoader ___________________________________________
Password Recovery Steps After Root Command
After you have recovered the passwords:
1. Connect to the serial port interface of the switch or standby CP.
2. Reboot the switch and press ESC within 4 seconds after the message 'Press escape within 4 seconds...' displays.
'Enter Boot PROM interface:'
3. Enter the Boot PROM password.
4. Enter 3 at the prompt to enter the command shell.
The system is coming up, please wait...
Checking system RAM - press any key to stop test
Checking memory address: 01300000
System RAM check terminated by keyboard
System RAM check complete
Press escape within 4 seconds to enter boot interface.
1) Start system.
2) Recover password.
3) Enter command shell.
Option? 3
Password:
> printenv
AutoLoad=yes
ENET_MAC=006069602BD6
InitTest=MEM()
LoadIdentifiers=Fabric Operating System;Fabric Operating System
OSLoader=MEM()0xF0000000;MEM()0xF0800000
OSLoadOptions=quiet;quiet
OSRootPartition=hda1;hda2
SkipWatchdog=yes
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5. Enter the following command strings, one at a time, to reset the passwords:
unsetenv OSBooted
setenv LoadIdentifiers=Fabric Operating System;Fabric Operating System
setenv OSLoadOptions=quiet;quiet
setenv OSLoader=MEM()0xF0000000;MEM()0xF0800000
saveenv
printenv
reset
Password Recovery on VXWorks-Based Switches
This procedure requires Password Recovery firmware, available from your switch support provider. The Password
Recovery firmware is effective only for the first time it is launched. You cannot use the Password Recovery firmware to
perform any other switch functions.
These procedures require switch downtime. Brocade recommends removing the switch from the fabric and rejoining it
after the recovery process is complete.
In order to complete the steps in this section you need the following:
• Password Recovery firmware: Send the switch WWN to your switch support provider with a request for the Password
Recovery firmware. This firmware can be launched once, and it recovers the password for the specific switch only.
• Ethernet connection between host and switch. It can be either a network connection from a host to the switch or a
direct connection with an Ethernet crossover cable.
• Serial connection to the switch
Reset Passwords for Fabric OS v2.6.1+, and v3.1+
To reset the passwords on a Fabric OS v2.6.x and greater, or v3.1.x and greater switch using the Password Recovery
firmware:
1. Copy the Password Recovery firmware to a secure location that is accessible to the switch; that is, an FTP server
accessible to the switch. You must use either FTP or RSHD to copy the firmware. If FTP is used, the password cannot
be blank.
2. Connect to the console port.
3. Power the switch off and back on.
4. Set the boot parameters on your switch to perform a netboot:
a. At the “[VxWorks Boot]” prompt for the switch, enter c.
Note
The value of the OSLoader= string should be set to the exact value from step 6 on page 8.
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b. Type the requested information at the prompts. To accept the default value for a parameter, press Enter.
The parameters are defined as follows.
host name Name of machine on which Password Recovery firmware is located
file name Full pathname where Password Recovery firmware is located
inet on ethernet Switch IP address
host inet Host IP address
gateway inet Gateway address
user Login name of user account on host machine
Press any key to stop auto-boot...
[VxWorks Boot]: c
'.' = clear field; '-' = go to previous field; ^D = quit
boot device : fei
processor number : 0
host name : host
file name : /usr/switch/firmware resetPasswd303f6f
inet on ethernet (e) : 192.168.132.217:fffff000
inet on backplane (b):
host inet (h) : 192.168.132.133
gateway inet (g) : 192.168.132.133
user (u) : user
ftp password (pw) (blank = use rsh):
flags (f) : 0x0
target name (tn) : sw2800
startup script (s) :
other (o) :
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5. Type @ at the [VxWorks Boot] prompt to begin booting the Password Recovery version of the firmware from the
network.
The user, admin, factory, and root passwords are reset to the default values.
6. Power the switch off and back on.
7. Press any key when you see the message “Press any key to stop autoboot...” This provides access to the boot prompt.
8. Set the switch to boot from the flash again:
a. At the [VxWorks Boot] prompt, type c to begin resetting the boot parameters to the default settings.
b. Remove the values that you added by typing a period (.) after each parameter, then pressing Enter. The boot
parameters are returned to the default settings.
9. Power the switch off and back on to reload the original firmware from flash. The switch resumes normal operation.
10. Log in to the switch by telnet or serial as root, and set new passwords for all accounts.
[VxWorks Boot]: @
boot device : fei
processor number : 0
host name : host
file name : resetPasswd303f6f
inet on ethernet (e) : 192.168.132.217:fffff000
host inet (h) : 192.168.132.133
gateway inet (g) : 192.168.132.133
user (u) : user
flags (f) : 0x0
target name (tn) : sw2800
Attaching network interface fei0... done.
Attaching network interface lo0... done.
host is alive <-------------------------CONNECTION TO HOST PROVIDING FIRMWARE IMAGE
Loading... 4407608 + 329564 + 1153796
Starting at 0x10400000...
Attaching network interface fei0... done.
Attached TCP/IP interface to fei unit 0
Attaching network interface lo0... done.
telnetInit: telnetd initialized.
NFS client support not included.
efwHookAdd: Added Ethernet Hook
Adding 9407 symbols for standalone.
Model: 4
flash time 0, creation time 1048818644
Committing configuration...done.
setting passwd to defaults <-------FIRMWARE IMAGE RESETS PASSWORD TO BROCADE
DEFAULTS
Time Bomb has been set
RESTRICTED ONE TIME USE
Passwords have been reset. Please power cycle the switch.
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